Complex Care

Complex Care

Complex Care

At Triple Care Healthcare Services, we specialise in supporting individuals with complex medical, neurological, and behavioural needs in the comfort and familiarity of their own homes.

Complex care is often long-term and involves advanced clinical interventions — but that doesn’t mean it has to happen in a hospital.

With the right support, people can live safely, confidently, and comfortably at home.

1. Comfort in Familiar Surroundings

Receiving care at home allows individuals to remain surrounded by the people, environment, and routines they know best.

This familiarity reduces anxiety, promotes emotional wellbeing, and supports better outcomes.

2. Personalised, One-to-One Care Unlike hospital or residential care, home-based complex care is built entirely around the individual’s needs, goals, and lifestyle.

We create fully tailored support plans that may include:

  • PEG or NG tube feeding
  • Tracheostomy care
  • Seizure management
  • Ventilator support
  • Catheter and stoma care
  • Hoist and mobility support

3. Family Involvement and Partnership

Care at home allows families to remain closely involved in the person’s daily life and support journey.

We work in partnership with family members, providing:

  • Education and training on care routines
  • Emotional support and respite
  • Regular updates and collaborative reviews

4. Continuity and Trust

Our clients benefit from a small, consistent team of trained carers — not a rotation of unfamiliar staff.

This builds trust, safety, and communication, especially important for children, people with communication difficulties, or those with autism or brain injuries.

5. Reduced Hospital Admissions

With our skilled carers on hand and proactive health management, we often reduce the need for emergency interventions or unplanned hospital stays.

We work in coordination with:

  • GPs
  • Community nurses
  • Specialist clinics
  • Palliative or mental health services

6. Greater Control and Independence

Home-based care supports people to live life on their own terms — waking, sleeping, eating, and engaging in activities that matter to them.

For young people and adults, this means:

  • Returning to school, college, or work
  • Enjoying time with friends and family
  • Pursuing hobbies, therapies, or community outings
  • Maintaining as much independence as possible

Home Is Where Care Feels Right

Complex care at home enables people with high medical needs to live full, supported, and meaningful lives without sacrificing dignity, relationships, or choice.

At Triple Care, we combine clinical skill with genuine compassion, delivering care that makes every day safer, calmer, and more empowering.

How do I arrange Complex Care at home?

Our experienced home care team is here to support and guide you every step of the way in arranging a care package tailored to your needs.

1. Contact us: To learn more about our range of home care options, get in touch with our team of local care experts today.You can reach us by calling 01293 771572 or by completing our online enquiry form. We aim to respond to all enquiries promptly and are here to help you find the right care solution for you or your loved one.

2. Free assessment: Our experienced home care team will take the time to understand your needs by discussing your requirements, learning more about you or your loved one, and carrying out a free care assessment.

3. Package: We will create a personalised care package tailored to your specific needs and preferences. Each member of our home care team is carefully matched to ensure they align with the unique requirements of you or your loved one, providing comfort, consistency, and peace of mind.

1

Make an Enquiry

Get in touch our team via:

We aim to respond to all enquiries promptly and are here to help you find the right care solution for you or your loved one.

2

Free assessment

  • Our experienced home care team will take the time to understand your needs by discussing your requirements, learning more about you or your loved one, and carrying out a free care assessment to determine the most suitable level of support.
3

Package

  • We carefully match the individual’s needs, personality, and preferences with a suitable package. Each member of our home care team is carefully matched to ensure they align with the unique requirements of you or your loved one, providing comfort, consistency, and peace of mind.
  • Discussion of preferred routines, privacy needs, and compatibility If needed, we can support overnight stays, trial visits, or phased move-ins to reduce anxiety and support smooth transitions.
complex care

What IS Complex Care?

Complex care at home is designed for individuals with serious health conditions that require clinical support and ongoing medical oversight. Our service ensures that your loved one can remain at home, surrounded by comfort and familiarity, while receiving the high-level care they need from fully trained and compassionate professionals. This type of care differs from general domiciliary care because it usually involves medical intervention of some sort and involvement with clinicians and nurses that specialise in the individual’s particular condition. The aim of complex care at home is to provide support around an individual’s specific needs and enable them to retain their independence as much as possible. Complex care is sometimes referred to as Long-term care or continuing care.

Why choose Triple Care for complex care?

Triple Care provides support for a wide range of complex conditions, including neurological disorders, spinal injuries, brain injuries, respiratory support such, as tracheostomy or ventilation care including suctioning and airway management. PEG feeding and medication administration via PEG, Catheter care, Cough Assist, Bi -pap, C-Pap and degenerative illnesses.

Our dedicated complex care team works in close partnership with healthcare professionals such as GPs, community nurses, and continuing healthcare teams to ensure care plans are safe, personalised, and consistently monitored. It allows individuals to remain in comfort of their own home avoiding the stress and disruption of a hospital stay or care facility. A highly personalised care plan is put in place ensuring medical needs are consistently met. Additionally, having complex care at home allows for greater involvement from family members, fostering emotional support and a sense of normalcy. It also reduces the risk of infections associated with hospital environment providing a safer, more controlled setting for individuals with delicate health conditions. Complex care at home is suitable for both adults and children, it aims to ensure their specific health needs are met around the clock.

Whether you require full-time, overnight, or short-term complex care, Triple Care Healthcare Services offer up to 24-hour support that is flexible and responsive to changing needs. With us, you can be confident that your loved one is receiving expert care delivered with dignity, respect, and compassion.

Types of Support We Provide

We provide flexible, personalised support depending on assessed needs and funding:

DAILY LIVING

• Personal care (washing, dressing, toileting)

• Meal preparation and nutrition

• Laundry, cleaning, and shopping

• Money and budgeting support

• Travel training and public transport use

HEALTH AND MEDICATION SUPPORT

• Medication administration or prompting

• Managing appointments and prescriptions

• Liaising with GPs, community nurses, and mental health services

• Health promotion and wellbeing planning

LIFESTYLE AND INDEPENDENCE

• Cooking, cleaning, and home maintenance

• Managing tenancy and utilities

• Support with transitions (college, employment, adult life)

COMMUNITY ENGAGEMENT

• Attending local activities, groups, and faith settings

• Reconnecting with family or friends (where appropriate)

• Accessing education, work placements, or day centres

EMOTIONAL AND BEHAVIOURAL SUPPORT

• Mental health support and emotional regulation

• Positive behaviour support plans (PBS)

• Building self-esteem and resilience

• Encouraging

“MORE THAN JUST A SERVICE. WE BUILD HOMES, WE BUILD CONFIDENCE, AND WE BUILD LIVES.”

AT TRIPLE CARE, WE CARE.

Contact Us

Let's talk about how we can support you or someone you care for.

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